Audience: Managers in an office environment
- Problem: Companies are recognizing the importance of mental health in the workplace; however, managers are not always sure how to create a supportive environment.
- Strategy: Provide information and case scenarios to help managers understand their role in supporting their employees.
- Solution: In order to engage the learner, there was a combination of text over video, still images, and activities used throughout the module. A few interactions included text messaging, listening to a voicemail, and composing an email.
- Text messaging with an employee: The user clicks on a question to ask your employee, an auto response from the employee was provided. The user would ask another question, and so on. This would occur three times and then the user would be provided with feedback on their answer options, as to whether that was the right line of questions to ask.
- Listening to a voicemail from an employee: An image of a phone would appear with an active button on the phone for voicemail. The user clicks on the button and hears the audio of the voicemail. Next, the user would be asked a question on their next step with that employee. On the question screen, they could also click a button to re-review the voicemail audio.
- Composing an email: A screen that looked like an actual email was provided with the sender filled out. They would type their response to the email provided and hit the send button.
- Audience: Lay people
- Problem: Many people are suffering from the isolation of COVID-19. They may fail to reach out when they need help. Others may not feel qualified to help others who are struggling.
- Strategy: Provide insight into what someone who is struggling might be feeling, and provide a case scenario to ensure the user can connect with the content.
- Solution: Simplistic design used to ensure approachability to a wide audience. The case scenario included:
- Text messaging: The user pretends to be one of the characters in the scenario. They see the beginning of a text message exchange, and then they are given options of what to text next. After choosing an option, they see a response and are given another two options to choose from. After the text exchange is complete, the user is given coaching tips on how best to handle the situation.
- Phone conversation: On the screen the user sees the phone ring and accepts it by clicking a button. Then, the user hears the voice on the other line. The user is given options on how to respond to the conversation. Then, the user hears a voice response. Once scenario is complete, the user gets coaching tips on how to best handle the conversation.